RRIOTT Polocrosse

Premium Polocrosse Racquets Made By Polocrosse Players For Polocrosse Players

In the world of polocrosse, few racquets have become as distinctive and recognised amongst the worlds top players as ours. Handcrafted in a purpose built facility on the Mornington Peninsula in Victoria, every RRIOTT Polocrosse Racquet is the collaborative result of a highly skilled group of dedicated craftsman that, like you, love to play polocrosse.
At RRIOTT Polocrosse, we are committed to building racquets of exacting and unparalleled performance because as polocrosse players that's what we want to play with. We play polocrosse (and tinker with) our racquets as much as you do. The only difference is that when we want to change a product, we come to work. We are proud of our workmanship and build every racquet as though it were going to be our own. So whether you play with a plastic or graphite racquet or prefer conventional cane, you can be assured that you are investing in a racquet of unequalled quality, performance and workmanship.

30 Day Playability Guarantee
Having The Right Equipment Is Essential! Feel Confident In Your Purchase With Our Exclusive 30 Day Playability Guarantee!  It's simple. Your complete satisfaction is very important to us. In an effort to provide the highest level of comfort when making a purchase, we are proud to offer our exclusive 30 day playability guarantee. If for any reason you are not happy with the performance of your racquet(s), simply email us, request a return authorization (RA) number, and return it to us within 30 days from the date of shipment to receive full in-store credit towards the purchase of alternate equipment. This offer applies to items that are not damaged and reveal only normal wear. Return shipping is the customer's responsibility. Shipping costs are non-refundable.

ll our products are guaranteed against faulty workmanship and materials. In the case of polocrosse racquets, some impacts caused due to the nature of the game, may well exceed the limitations of the racquets. Whilst we cannot be liable for all racquet breakages, we want to ensure that our customers are satisfied. Should you experience any problems at all, please let us know so that we can suggest an appropriate course of action. We offer a full refund upon return for any items which are not completely to the customer’s satisfaction.

RRIOTT Polocrosse stands behind every item we sell. We are committed to having happy customers that not only can’t wait to shop again but go out and tell their friends about RRIOTT Polocrosse. That’s why we offer a 100% MONEY BACK GUARANTEE. In the unlikely event that you are unhappy with your product simply return it within 30 days for a 100% refund. Items returned must be accompanied by the original packaging and materials. Items must be in NEW and UNUSED condition. All returns will be inspected prior to credit being issued. Credit will be issued for the purchase price of the item(s) returned. Shipping costs are non-refundable. RRIOTT Polocrosse reserves the right to assess a restocking charge on all specials items and items listed on our specials page, i.e. items being closed out etc. RRIOTT Polocrosse offers you a 100% money-back guarantee. If for any reason you are dissatisfied with your purchase from RRIOTT Polocrosse, you may return the item(s) in NEW, UNUSED AND ORIGINAL CONDITION WITHIN 30 DAYS in their original packaging for a full item amount refund. Shipping is not refundable. When returning a product, all parts, pieces, accessories, manuals, warranty information, and printed materials must be in their original packaging with the product in order to be eligible for a full refund. If you should need to return an item contact RRIOTT Polocrosse by phone or E-mail and request a RA (Returned Authorization) number. Returned items MUST have the RA number written BOLDLY on the box of the returned item. Return shipping charges are the customer's responsibility. We recommend that you insure the item when shipping. All items returned must be in new and unused condition.

Privacy Policy

nformation Collected
When you visit RRIOTT Polocrosse, in order for us to provide you with the products or services that you have requested, you may be asked to provide us with personally identifiable information. For example, when you order a product, you will undergo a checkout process, during which you will be asked for your shipping and billing addresses, a daytime phone number, your e-mail address, and your credit card number or other payment-related information. If you request one of our newsletters or send an inquiry to one of our customer service representatives, we will also store a record of your request along with your e-mail address. In addition, our Web servers may track various technical details about your visit, such as your computer's IP address and which pages you visited, however that information does not typically contain any personally identifiable information about you.

Use of Information
The information we collect is used to provide the products and services that you have requested or that we think you might have an interest in. It is also used to improve the content of our Web site, to notify you of problems with your requests, or to update you about changes to our Web site.
Information Sharing
In order to operate this Web site and in order to provide you with the products and services you have requested, we occasionally need to share information with third parties. We may transmit your personal information to service providers who assist us in processing orders, shipping products to you, processing your payment information, sending you catalogues, conducting surveys, sending you e-mails and newsletters, and helping us decide whether to extend credit to you. We have agreements with these service providers that they will protect your privacy in accordance with our standard Privacy Policy statement. Some of those organizations may have their own Privacy Statements that may give you additional protections, so you are encouraged to read those statements when presented to you.
Aggregate Information
RRIOTT Polocrosse may also use data to improve marketing and promotional efforts, to statistically analyse site usage, to improve content and product offerings, and to customize site content, layout, and services. Additionally, this data may be shared with third parties on an aggregated basis
Opting Out
RIOTT Polocrosse provides site visitors with the opportunity to opt-out of receiving our online communications. If you would like to opt-out of receiving email communications click here (email to unsubscribe@polocrosse.info ) Requests to unsubscribe from email are processed immediately, but you could continue to receive emails, which entered the system prior to processing your request, for up to two days.
To discontinue the receipt of postal mail, please Email Us to email Customer Service asking that your name be removed from our postal mailing list. Please note that you may continue to receive mailings, which entered the system prior to processing your request, for up to 12 weeks. Any mailings that you may receive during this time period do not reflect your subscription status, and we ask you to please disregard them.

Information Disclosure Required by Law
If required by law, we may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.

A cookie is a block of text placed in a file on the user's hard drive by a Web site you've visited. These types of cookies cannot identify an individual user specifically, such as by name or address, unless the cookie data is attached to personally identifiable information such as online registration. RRIOTT Polocrosse may use cookies to observe our site visitor's navigation and track page use. This helps us identify ways to improve the shopping experience. Cookies used for this purpose are not attached to personally identifiable information. RRIOTT Polocrosse may also use cookies to perform functions that must be tied to a specific visitor, such as keeping track of the items in the shopping cart. Cookies serving this purpose are saved for a designated period of time in case the visitor's session expires or they return to complete a purchase within that time frame.
Visitor Options
If you do not want to receive e-mail from us in the future, please let us know by Email, by calling, or by writing to us at the above postal address and telling us that you do not want to receive email from our company. 
If you provide us with your e-mail address, you may receive messages about your order status, issues regarding the operations of this Web site. You may modify your e-mail preferences by clicking here or by calling. If you provide us with your postal address, you may receive periodic catalogues from us, or other notices containing information about new products and services. If you do not wish to receive postal mailings from RRIOTT Polocrosse or its subsidiaries please let us know by sending an e-mail, calling, or writing to us at the above postal address. Please provide us with your exact name and postal address and state the lists from which you wish to be removed so that we can be sure your information is removed from future mailing lists.
We will request your telephone number or facsimile (FAX) number, and if you provide it, you may receive telephone or FAX contact from us with information regarding your orders or requests for information. We do not share phone or FAX numbers with third parties for marketing purposes.
RRIOTT Polocrosse values your business and is committed to doing everything possible to make our online ordering process secure. As always, our 100% satisfaction guarantee applies to any and all purchases from RRIOTT Polocrosse. Any credit card information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). PayPal Payments Gateway site uses SSL to communicate with secure browsers like Netscape and Internet Explorer. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our server. Once you have completed your order online, our security procedures do not end. We take appropriate precautions to protect the security and privacy of the information stored on our computer networks. Many of the systems which store your personal information are not connected to the Internet, reducing the likelihood of security breaches. Our systems are also housed in secure facilities, and access to your data by our employees is limited to those in highly specified roles, controlled by password protected systems, and monitored for abuse.
If you are still unsure of giving your credit card over the Internet, please feel free to phone, fax, or mail your order to us.

Notification of Change
RRIOTT Polocrosse reserves the right to change this policy at any time. RRIOTT Polocrosse privacy policy will be kept up-to-date and clearly posted on our web site.

Import Tax Duties
For shipments, generally valued over $500.00 you may be subject to import duties/taxes, which are levied upon importation to your country. Additional charges by customs must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. If you are unsure of these, you should contact your local customs office for further information.

Due to the nature of sport, some reasonably foreseeable impacts may exceed the limitations of our racquets. RRIOTT Polocrosse accepts no responsibility whatsoever, for any injuries sustained or damages caused to property by the use of our products whether they be damaged or otherwise.
Polocrosse in particular is a dangerous sport, and players can be hurt in the course of play. RRIOTT Polocrosse will not be liable for any damages arising out of the use of products and materials included on this website. This constitutes a comprehensive limitation of liability that applies to all damages of any kind, including (without any limitation) direct, consequential or indirect damages, compensatory, loss of profit, work or income, any damages or loss of property, and any claims of third parties. By purchasing products from this web site you acknowledge acceptance of the above policies

If you have any questions regarding any of our policies, please email us

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RRIOTT Polocrosse Equipment
Lot 9 East Road
Victoria 3912
                                                          Phone +61 (0)3 59786650
                                                         Mobile +61 (0)414 326 206
                                                               Skype rriottpolocrosse
                                                        Email info@polocrosse.info
                                                         Fax +61 (0)3 5978 786650
                                                       Web www.polocrosse.info

Copyright RRIOTT Polocrosse 2010
Guarantee & Policies